Returns & Exchanges
EMAIL US FIRST TO CONFIRM YOUR RETURN/REFUND
Email us at email@example.com before you return any products.
We will accept returns for items in the same condition it was received within 15 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment.* We will not process returns that are not received before 25 days.* We inspect all returned items. Items returned to us used or tampered with will only be partially refunded.*
Defective Product and Returns Due to Our Error
Items that are defective, incorrect, or damaged during transit will be received with out penalty. Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund depending on our findings. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Clearance items (if applicable)
All clearance items (items discounted 30% or more off of the original price) are considered final sale. No refund or return will be authorized on these items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Organic to Green, Inc.
2218 Main St, 1st Floor
Santa Monica, CA, 90405
All gift certificates are final sale and non-refundable.
To return your product, you should mail your product to:
Organic to Green, Inc.
1423 Floresta Pl.
Pacific Palisades, CA, 90272
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
On all returns we don’t guarantee that we will receive your returned item.